Shipping Policy

Welcome to HUE Beauty. We are committed to delivering your beauty essentials quickly, safely, and efficiently. Please review our shipping policy below for complete details.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• During peak seasons, promotions, or product launches, processing times may be slightly extended.
• You will receive a confirmation email once your order has been placed and another notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (Within Canada)

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

International Shipping

• Delivery times vary by country (typically 7–21 business days).
• International customers are responsible for any customs duties, taxes, or import fees required by their country.

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

3. Free Shipping

We offer free standard shipping on orders over $75 within Canada.

4. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery. Carrier selection may vary depending on your location and shipping speed selected.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

6. Incorrect Shipping Information

HUE Beauty is not responsible for orders shipped to incorrectly provided addresses. Please double-check your shipping details before completing your purchase.

If you notice an error, contact us immediately at huebeautyca@gmail.com.

7. Lost or Delayed Packages

1. Check your tracking link for updates.
2. Contact the shipping carrier directly.
3. If the issue remains unresolved, contact us at huebeautyca@gmail.com within 7 days of the expected delivery date.

We will work with the carrier to assist you in resolving the issue.

8. Damaged Items

• Please contact us within 48 hours of delivery.
• Include your order number and clear photos of the damaged item(s) and packaging.
• We will review and provide a replacement or appropriate resolution.

9. Pre-Orders & Backordered Items

• Shipping timelines will be clearly stated on the product page.
• Orders containing pre-order items may ship once all items are available unless otherwise specified.

10. Contact Us